Frequently Asked Questions
Everything you need to know about our handcrafted crystal jewelry.
Are your crystals and gemstones authentic?
Yes, every piece at Sylvia Crystals features 100% genuine, ethically sourced natural gemstones and crystals. Each order includes a certificate of authenticity to ensure quality.
How should I care for my crystal jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. We recommend wiping your pieces with a soft microfiber cloth after each wear.
What is your shipping policy?
We offer worldwide shipping. Orders are processed within 2-3 business days, and standard domestic shipping typically takes 5-7 business days to arrive.
Can I return or exchange my order?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all packaging intact.
What materials are used for the metal settings?
Our jewelry is crafted using high-quality materials, including 14k gold-filled, sterling silver, and hypoallergenic stainless steel to ensure comfort for sensitive skin.
Do you offer custom designs?
Currently, we do not offer fully custom designs, but we frequently release limited-edition collections. Sign up for our newsletter to be the first to know about new drops.